Truss terms of service

The agreement

These terms, together with your order or invitation and our acceptable use policy, form the agreement between you and Arkemis Labs ("we"). If you use Truss for an organisation, you confirm you can bind it to these terms.

Arkemis Labs is not yet an incorporated company. The sites and services are operated by Sukrit Vemula, trading as Arkemis Labs.

Access and accounts

• Truss is available by invitation only. Each account is for one named person.
• Keep your sign-in secure and tell us at once if you think it has been misused.
• You are responsible for activity in your account.

Fees

Truss is a paid service. Fees, billing periods and payment terms are those set out in your order or invitation. Unless your order says otherwise, fees are due in advance and are not refundable for a partly used period.

Estimates are decision support

Truss produces quantities, prices, quotes and reports to support your own estimating. They are not certified surveys, valuations, engineering designs or guarantees of cost, and they can contain errors, for example when a drawing is unclear, incomplete or out of scale, or when market prices change.

You are responsible for checking quantities and prices before you rely on them, including before you submit a bid, sign a contract or order materials, and for any professional sign-off your work requires.

Your data

Your drawings, documents, projects and the results Truss produces for you ("customer data") remain yours. You give us permission to host, copy and process customer data only as needed to provide, secure and support Truss for you. We do not sell customer data.

You confirm you have the rights needed to upload the drawings and documents you use with Truss.

Processing by third parties

To produce results, Truss sends the relevant parts of your drawings and project data to third-party AI model providers and uses hosting and storage providers. They process customer data on our behalf to provide the service. Our privacy policy explains how we handle personal data.

Acceptable use

You agree to follow our acceptable use policy.

Availability and changes

We aim to keep Truss available and working well, but we do not promise it will be uninterrupted or error-free unless your order includes a service commitment. We may improve and change Truss; if a change materially reduces what you have paid for, we will tell you in advance.

Suspension and termination

We may suspend or close an account if you break these terms or the acceptable use policy, if fees are unpaid after notice, or if we must do so to protect Truss, other customers or to comply with the law. Where we can, we will tell you first and give you a chance to fix the problem. You may stop using Truss at any time. After an account closes, you can ask for an export of your customer data within 30 days; after that we delete it as described in the privacy policy.

Our intellectual property

Truss, its software and its content belong to Arkemis Labs. We give you a non-exclusive, non-transferable right to use Truss during your subscription for your own business. Outputs Truss produces for you are yours to use.

Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, to the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, contracts or data;
• we are not liable for losses that come from relying on estimates without checking them as required above;
• our total liability arising out of or in connection with Truss is limited to the fees you paid us for Truss in the 12 months before the event that gave rise to the claim.

Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction.

Changes to these terms

We may update these terms. We will tell you about material changes in advance; continuing to use Truss after they take effect means you accept them.

Contact

Arkemis Labs. Contact by email: contact@arkemis.space.